Waiter
Waiting
Kitchen Guests
Order when they’re ready.
Guests browse the menu, place orders and request assistance or the bill from their own phones.
SMARTER SERVICE. FROM TABLE TO KITCHEN.
Ready to order shouldn’t mean waiting to order.
Guests order from their own phones. Waiters receive requests, and the kitchen tracks incoming orders. TableServe keeps your team connected and service moving.
No app download for guests.
Illustration: at Table 12, a guest tracks their order of 1 classic burger for R139.00, shown as preparing. The kitchen holds the same order on ticket #024, and a separate assistance request from the same table is waiting with the waiter.
Connected service
Every part of service, working together.
Connect your guests, floor team, kitchen and management in one shared workflow.
Waiters
Know which table needs you.
Keep assigned tables, guest requests and order progress in view throughout service.
Kitchen
Keep incoming orders organised.
View orders by table and round, then update their progress through preparing and ready.
Owners & managers
See what needs attention.
Follow live service, manage availability and review restaurant activity from one place.
Inside TableServe
One system. A view for every role.
Explore how TableServe brings the guest experience and restaurant operations together.
For your guests
Their phone. Their next round.
A menu that’s ready when they are. Guests scan the table QR code and enter the code from their waiter to start ordering.
- Browse dishes and build an order
- Follow progress for each round
- Request assistance or the bill
Harbour & HearthTable 12
BurgersSidesShakes
Made for your appetite.
Classic burgerBeef patty, cheese & house sauce
R139.00
1 item · View orderR139.00
MenuOrdersMore
For your floor team
A clear view of what’s needed.
Give waiters the table information they need to respond to guests and keep service moving.
- See assigned tables and order progress
- Receive assistance and bill requests
- Track orders round by round
TablesYour floor, at a glance
2 alertsTable 12R411.00
Assistance requested
2 orders · 2 roundsTable 4R820.00
Bill requested
3 orders · 3 roundsTable 7R139.00
Order in progress
1 order · 1 roundTablesAlertsItems
For your kitchen
Every round, in the right place.
Keep incoming orders organised by table and round, with a shared view of what’s new, preparing and ready.
- See incoming orders on the kitchen board
- Update each round’s progress
- Manage item availability
Harbour & HearthKitchen display
New1
Table 7#026 · Round 1
- 1× Classic burger
Preparing1
Table 12#024 · Round 2
- 2× Classic burger
- 1× Loaded fries
Ready1
Table 4#023 · Round 1
- 2× Rock shandy
For your owners & managers
Stay close to the whole service.
Bring restaurant activity into view, from today’s orders and active tables to the dishes guests come back for.
- Review sales from orders and best sellers
- See active tables and service activity
- Manage menus, tables and staff
Service overviewHarbour & Hearth · Today
Sales todayR14 280
Orders today63
Active tables7
Sales reflect orders placed, excluding cancellations.
Today’s trade
Sales by hour
11:0017:00
Best sellers
1
Classic burger18 sold
2
Loaded fries14 sold
3
Rock shandy11 sold
From table to kitchen
A simpler way to keep service moving.
- 01
Open the menu
Guests scan at their table and enter the 6-digit code from their waiter to browse the menu. No app download needed.
- 02
Place an order
Guests choose their items and send the order through to the restaurant’s connected workflow.
- 03
Keep everyone updated
The kitchen updates order progress while waiters see guest requests and manage service on the floor.
The service difference
See what a connected workflow adds.
Compare the tools used to take orders, coordinate the team and keep guests informed.
Comparing paper-based service and view-only menus. Individual digital tools vary. Scroll to compare all columns.
| Service capability | TraditionalPaper-based service | View-only digital menusBrowse, without ordering | TableServeConnected service |
|---|---|---|---|
| Browse the menu | Printed menu | On a phone | On a phone |
| Place an order | Through a waiter | Through a waiter | From the guest’s phone |
| Live kitchen display | Not part of this workflow | Not part of this workflow | Included |
| Guest requests to waiters | Ask in person | Ask in person | Assistance & bill alerts |
| Order progress for guests | Ask a waiter | Ask a waiter | Status for each round |
| Menu updates | Reprint menus | Varies by tool | Menu & availability controls |
| Shared table ordering | Not part of this workflow | Not part of this workflow | Included |
| Restaurant activity & analytics | Separate tools | Varies by tool | Owner dashboard |
| Staff management | Separate tools | Separate tools | Built in |
| Equipment for digital service | Paper & pen | Guest’s phone | Guest phones + internet-connected staff devices |
Pricing
Start with TableServe.
Included in your pilot
- Unlimited tables & orders
- Kitchen display & waiter view
- Owner dashboard & analytics
- Menu builder with images
- QR code generation
- Custom branding
A few things to know
Questions owners ask.
Practical answers before you bring TableServe into your restaurant.
Do my customers need to download an app?
No. Guests scan the table QR code and enter the 6-digit code from their waiter to open the menu in their browser. No app download or customer account is needed.
What equipment do I need?
A phone or tablet for the kitchen display and waiter view, plus QR code stickers on your tables. We generate the QR codes for you — just print and stick them. No special hardware, no POS terminals, no card machines.
Can customers still order through a waiter?
Absolutely. TableServe doesn't replace your waiters — it gives them better tools. Guests who prefer ordering verbally still can. Waiters see all table statuses, get instant alerts for bill requests and assistance calls, and spend less time running back and forth.
How long does setup take?
Setup includes creating your restaurant account, adding your menu and logo, and preparing your tables and QR codes. The time needed depends on your menu and restaurant setup.
What happens if our WiFi goes down?
Customers order using their own mobile data — they don't need your WiFi at all. Your kitchen and waiter displays need internet to receive orders. If your connection drops, the displays stop updating until it's back. This is the same dependency every card machine and POS system already has.
How does payment work?
We don't process payments. When a customer is ready to pay, they tap "Bring the bill" and your waiter handles it the way they always have — cash, card, or split. There's no new payment flow for your staff to learn.
How much does it cost?
We're currently onboarding our first pilot restaurants with 3 months completely free — no card required, no catch. After that, pricing will be simple and transparent. Get in touch and we'll walk you through it.
Is my menu data safe?
Your data is hosted on encrypted, automatically backed-up servers. We comply with POPIA (South Africa's Protection of Personal Information Act). Your menu, order history, and revenue figures are yours — we never share, sell, or use them for anything beyond running your service.
LET’S TALK SERVICE
See TableServe work for your restaurant.
Take a closer look at how guest orders, waiter requests and kitchen updates come together in one connected system.
- Explore ordering from a guest’s phone.
- See how waiters and the kitchen stay connected.
- Walk through the owner and manager views.
Request a demo
Tell us about your restaurant. We'll get back within two working days.